Support

We're here when you need us.

Real help from real people — most questions answered within the hour.

Chat on WhatsApp

The fastest way to reach us — real answers from real people.

Write to support@qountify.com and we'll reply within a few hours.

Step-by-step guides and answers for every feature.

FAQ

Is Qountify really free to start?

Yes. Create an account and start selling on the free plan — no card required. Upgrade only when you need more.

Do I need any special hardware?

No. Qountify works on the phone you already have. You can add a printer or barcode scanner later if you want.

Can I take payments online?

Yes — card and bank transfer through Paystack and Flutterwave, plus cash and transfer in person. Every payment lands in the same clean record.

Does it work with WhatsApp?

Yes. Share your store link and take orders straight from WhatsApp; receipts and updates can go out on WhatsApp too.

What if my internet is slow or drops?

The point of sale keeps working offline and syncs automatically the moment you're back online.

How quickly can I get help?

Chat on WhatsApp, email us, or browse the help center. Most questions are answered within the hour.

Start free and we'll be with you every step of the way.